RETURNS

 

We are happy to offer free returns for US customers. For international customers, please write to us on the email address provided below and we will give you further instructions on your returns.
Orders are eligible for a refund if:

  • items are unworn, unwashed, unaltered, and undamaged
  • all labels and tags are attached and in their original condition
  • request for return is made within 14 days of receipt of your order
  • items are purchased on www.koche-kova.com
  • items are returned with original packaging, including any boxes, hangers, garment bags, and other signature packaging materials

To begin the return process, please email customerservice@koche-kova.com with your order number. We will then send you an RMA document to be included in your package with a return-shipping label and instructions.

 

ORDER CANCELLATIONS

You may cancel your order before it has shipped. Please refer to your UPS tracking number located in the order confirmation email for a status update. If your order has already shipped, you may contact us for return instructions. Please contact customercare@koche-kova.com

 

REFUNDS

Once the return package is received at our warehouse, the return process will take up to 2 weeks for the funds to be restored to your account.